Care for Brighter Futures: Iris' Story, Part 1
Iris’ story is the third of a three-part series highlighting our care centers in Colombia and Nicaragua.
As soon as Iris gets off the bus and, together with her mother, moves through the crowds of people at a bus station in Managua, Nicaragua, she hides.
Walking behind her mother, she holds one hand on her mother’s shoulder and the other covers her mouth. Her eyes are locked on her mother’s back, as if she doesn’t want to meet the eyes of any of the strangers staring at her.
Iris is 11 years old and was born with a cleft lip and cleft palate.
In a certain way, she’s lucky. Her mother loves her no matter what. She thinks she is beautiful – the best thing that happened to her. So many other children born with cleft conditions experience the opposite; their mothers and fathers feel shame and fear instead of happiness and love when they see their children for the first time. Iris has felt love from the very beginning.
But what Iris shares with nearly every child affected by cleft is the feeling of being different, not fitting in and not feeling equal to her peers. Though Iris goes to school with her friends, she always hides her face whenever she is among strangers. She’s used to living life in the shadows of her friends and family.
Iris and her mother, Sandra, have taken the bus for five hours from their hometown of Matagalpa to the capital city of Managua, where an Operation Smile cleft care center is located. They’re coming so Iris can finally receive surgery after so many years without treatment.
Sandra has tried before to have her daughter treated at a regional hospital. The first time, Iris got sick. The next time, they just couldn’t afford the trip.
“My husband works in the fields as a farmer for anyone who can offer him some work. I am a housewife,” Sandra explains. “We are a poor.”
But this time they were fortunate. A woman who happened to see Iris decided to help the family by giving them information about Operation Smile and money for the bus trip.
Now, they’ve arrived at the Operation Smile care center in Managua – eager, full of expectations but also nervous.
“What makes me very proud about this center is that we not only offer surgery to fix a cleft lip and cleft palate, but that we see the patient not as a surgical case, but as a family member,” says Indiana Siu, Operation Smile Nicaragua’s executive director. “They come here normally as babies and stay under our care until they are 16 or 17 when they are fully treated. It is not enough to just give them surgery, but to also help them integrate in to society so they can talk and communicate with other people.”
Operation Smile has a 25-year history in Nicaragua. With the support of the Nicaraguan Ministry of Health, it all started in 1993 with brigadas – “brigades” – of international medical volunteers coming in to perform surgeries at state-owned hospitals.
“At that time, we had no idea of the need. There were no mobile phones; announcements were made through radio,” says Eliza Maria McGregor Montealegre, Operation Smile Nicaragua’s co-founder and vice president of its board. “Soon, we discovered this was just the beginning of trying to solve a huge problem. Many other organizations came from abroad, but they all left after a while and we stayed.”
Indiana adds: “We have grown exceptionally in all aspects. When I started in 2010, we did 100 to 200 surgical procedures per year. Now, we are up to 500 per year. We have almost 14,000 visitors per year (at the care center). And by cooperating with the Ministry of Health, we can reach out to the population of the whole country and offer them safe surgery.”
In 2016, Operation Smile Nicaragua opened its new care center in Managua. Named after the founding MacGregor family, it has brightly-colored walls, big windows and a welcoming atmosphere. A playground in a small outdoor square is full of children waiting for their appointments with the medical specialists. Here, Operation Smile offers consultations with anesthesiologists, pediatricians, orthodontists, speech therapists, psychologists and nutritionists. Surgeries are performed at Hospital Alemán Nicaragüense, a state-owned hospital nearby.
Now, it’s Iris’ turn to meet psychologist Dr. Maria José Chevéz.
She shows Iris drawings of a child who’s about to have surgery – how the anesthesia mask is placed over the face. Then, Maria brings out a real mask and Iris tries it on for herself. She breathes as instructed.
“I try to explain to Iris and her mother what the steps are during the process. She feels nervous – it is her first time to be so far away from home for so long,” Maria says. “Many parents have questions, specifically about the anesthesia, if there are side effects. There are so many myths that it might have effects long term, so we try to explain and answer all the questions.
“If the mother feels calm during the process, the patient is very likely to feel calm as well,” she adds.
Iris and her mother spend nearly the whole day at the center and consult with all the necessary specialists. Tomorrow is her big day – Iris will finally receive the surgery that she’s always deserved.
And here, with all the other children affected by cleft playing around her, she no longer hides her face. Hopefully, surgery will help her come out of the shadows wherever she goes.
Editor’s note: We are deeply saddened by the violence associated with the civil unrest unfolding in Nicaragua, and we send our most heartfelt condolences to the victims and their families. We hope that a just and peaceful resolution can be reached. Amid this emergent situation, our commitment to our patients in the country remains steadfast. In Nicaragua, the means of delivering medical care requires collaboration with the Ministry of Health, and that includes our work on the Surgery for the People project. We firmly believe that it's our responsibility to continue serving Nicaraguan patients and their families, regardless of their political views. As we seek to heal inequities that limit people’s access to the health care that they deserve, we will continue working toward improving health and dignity in the country.