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2017 Annual Report

A Letter From Our Co-Founders

Dear Friends and Supporters,

When we first traveled to the Philippines in 1982, hundreds of children and their parents approached us in tears. Immediately, our hearts shattered. The small medical mission we were with could only provide surgery for 40 children suffering from cleft lip and cleft palate. Without a plan to return, the anguish we saw in their eyes was unforgettable.  

We didn’t have a grand plan at the time, but we knew we had so much more to give. It was then that we made a promise to return. That promise became a commitment to provide safe surgical care for people in places of need. Courage was needed to take on this challenge. As that courage was catalyzed by caring people all over the world, Operation Smile came to life.

In the 35 years since, we’ve delivered hundreds of thousands of life-saving surgeries provided by compassionate medical volunteers and caring donors from around the world. Why go to these lengths? We believe that patients and their families deserve excellence in surgical care, no matter where they call home. Through each new smile, shame is replaced by confidence. Rejection is replaced by acceptance. Fear is replaced by love. 

Our story started with courage, and courage is still needed to ensure a world where dignity and health are improved by safe surgical care. Through our expertise in treating cleft conditions, we are poised to bring this vision to more people and more places than ever before. We’re excited to share the highlights and milestones that Operation Smile was able to achieve in 2017 and hope you’re as inspired by them as we are.

Thank you for your continued support, generosity and compassion. 

With gratitude,

I Deserve To Be Called By My Name

Children with cleft conditions deserve love, respect and dignity. They deserve the right to pursue a future full of opportunity. They deserve to be called by their name and not their condition.
Patient Advocate Alex Guerrero with his wife and son at the Operation Smile Cleft Lip and Cleft Palate Integral Care Clinic in Tegucigalpa, Honduras

Program Highlights

Through our expertise in treating cleft lip and cleft palate, we create solutions that deliver safe surgery to people where it’s needed most.

No one should have to live with the burden of an untreated cleft lip or cleft palate. Yet in all too many places around the world, surgery is inaccessible or unavailable. That’s what drives our volunteers and staff to bring the highest quality of care to our patients at our care locations and medical missions. We create lasting impacts not only on the people we serve, but on entire health systems through our model of comprehensive cleft care and training and education programs.

This is how we’re changing the world.

21,000+ PATIENTS HEALED
We provided more than 21,000 patients with surgery and dental care last year. Since 1982, we've helped more than 270,000 people receive life-changing surgical care in their communities.
415,000+ PATIENT INTERACTIONS
We provided more than 415,000 patient interactions, including patient health screenings, operations and post-operative care at medical missions; dental screenings and procedures; and operations and consultations at care locations.
$34,883,121 VALUE OF DONATED MEDICAL CARE
Last year, 3,775 medical professionals from 57 countries filled 6,024 positions, and donated 414,624 hours of time valued at $34,883,121.
81% OF VOLUNTEER POSITIONS
We're proud that 81 percent of the medical volunteer positions filled on our missions last year were held by health care professionals from low- and middle-income countries; a majority of them received training and education from Operation Smile.
152 MEDICAL MISSIONS
We conducted 152 medical missions across 100 sites in 28 countries.
17 NEW MEDICAL SITES
Medical programs extended to 17 new medical sites in Brazil, China, Dominican Republic, India, Malawi, Mexico, Morocco, Myanmar, Philippines and Thailand.
7 NEW CARE LOCATIONS
We now have 31 care locations in 20 countries, including six new locations in Thailand and another in Vietnam providing year-round medical services through hospital partnerships.

Achieving Safe, Effective and Timely Surgery in Honduras

Everywhere we work, we provide safe cleft surgery for every adult, teen and child in need. Once those who are waiting receive surgery, the remaining patients are newborn babies. We work to provide surgery as soon as a patient is old enough and healthy enough to undergo anesthesia.

Thanks to the achievements of our programs last year, we’re proud to report that this is now a reality in Honduras. Every baby born in the country will receive cleft care that’s SET: safe, effective and timely.

On May 11, 2017, Operation Smile Co-Founder and CEO Dr. Bill Magee made this historic announcement alongside the President and First Lady of Honduras. 

Supported by medical missions and the ongoing care provided at Operation Smile Honduras’ care center, a strategy was put into motion to identify and recruit potential patients, many of them among the poorest and hardest-to-reach in the country.

The effort was successful, and we then determined that nearly all of Honduras’ adults, teens and children with untreated cleft conditions had received the surgery they always deserved.

Financials

We hold ourselves accountable to the trust you place in our work to improve health and dignity through safe, effective and timely surgery.

Committed to being the best steward of your gifts, we direct funds to programs that bring the highest standards of care to people living with cleft and other facial and dental conditions. Our stringent medical standards require the purchase of high-quality, and therefore high-cost, medical supplies, which are then shipped worldwide to our program sites. We send skilled medical and nonmedical volunteers to the patients who need them. By training and credentialing local medical professionals, we empower them to deliver world-class care where they live. For patients and families facing financial hardship in order to attend our programs, we cover the costs of transportation, lodging and food. By partnering with national governments and other organizations, we’re working toward long-term health system improvements so that future generations can receive care in their communities. It’s our honor participate on the world stage of surgical innovation and excellence to raise awareness about cleft conditions, safe surgery and the need for more equitable health services globally. Most importantly, we pride ourselves on following the highest standards of accountability, effectiveness and efficiency. 

Board of Directors and Officers

CHRISTOPHER ANDERSON

  • Board Director
  • Energy Analytics,
  • PricewaterhouseCoopers Advisory Services
  • San Francisco, Ca., U.S.

SAMUEL P. FULLER, M.D.

  • Board Director
  • Retired Plastic Surgeon
  • Quinton, Va., U.S.

KATHLEEN S. MAGEE, M.S.W., M.ED.

  • Board Director and Officer
  • President and Co-Founder,
  • Operation Smile
  • Virginia Beach, Va., U.S.

TODD MAGEE

  • Board Director
  • Professor, Georgetown University,
  • McDonough School of Business
  • Washington, D.C., U.S.
  • Co-Owner, American By-Products Recyclers and Planet Earth Biodiesel
  • Atlantic Highlands, N.J., U.S.

WILLIAM P. MAGEE JR., D.D.S., M.D.

  • Board Director and Officer
  • Chief Executive Officer and Co-Founder, Operation Smile
  • Virginia Beach, Va., U.S.
  • President, Magee-Rosenblum
  • Plastic Surgery
  • Virginia Beach, Va., U.S.

ALEX J. MARSHALL, INTERIM TREASURER

  • Board Director
  • Managing Partner, Federal Capital Partners
  • Chevy Chase, Md., U.S/li>

KEVIN MILLER, CHAIRMAN

  • Board Director and Officer
  • Partner and Chief Operating Officer,
  • J.R. Reingold & Associates
  • Alexandria, Va., U.S.

JERRY MOYES, VICE-CHAIRMAN

  • Board Director and Officer
  • Founder and Chief Executive Officer,
  • Swift Transportation Company
  • Phoenix, Ariz., U.S.

WILLIAM K. WYNNE, J.D., SECRETARY

  • Board Director and Officer
  • Partner, Thorn Run Partners LLC
  • CEO and Founder,
  • Healthcare Lighthouse
  • Denver, Colo., U.S.

JIM SITI*

  • Officer
  • CEO and Founder, Swift Transportation Company
  • Phoenix, Ariz., U.S.

JAMES POISANT

  • Board Director
  • Interim Chief Financial Officer,
  • Operation Smile
  • Virginia Beach, Va., U.S.

RUBEN AYALA, M.D., M.SC.*

  • Officer
  • Chief Medical Officer, Operation Smile
  • Virginia Beach, Va., U.S.

KIMBERLY GETZ, C.P.A., M.S.A.F.A.*

  • Officer
  • Vice President of Finance,
  • Operation Smile
  • Virginia Beach, Va., U.S.

RICHARD VANDER BURG*

  • Officer
  • Chief Program Officer, Operation Smile
  • Virginia Beach, Va., U.S.

*Appointed officer

For the time period July 1, 2016 – June 30, 2017

Photo and Video Credits

We work with an incredible group of visual artists who connect global audiences to the heart of each story we tell.​
Their approach to portraying the beauty and dignity of patients, the passion of volunteers and supporters, and the orchestration of our medical programs allows us to experience an indelible memory in the moment that the video or photo is captured, no matter where we are in the world.

Marc Ascher, Oli Cohen, Steve Cachero, Bobby Cullipher, Manuela Emmer, Paulo Fabre, Martin Flink, Jörgen Hildebrandt, Markus Jordö, Markus Junghard, George Knowles, Zute Lightfoot, Thapelo Matsumi, Rohanna Mertens, Margherita Mirabella, Samuel Nilsson, Carlos Rueda, Jasmin Shah, Peter Stuckings, Reynaldo Ortiz Toledo, Kristy Walker, Justin Weiler, Beny Zambrano and Epidemic Sound.