The Commitment: Don Alex's Story

Volunteer Story
Posted 5/31/2016

It was March 24, 2012, early in the morning. Alex Guerrero and his wife, Adilia, had chosen to give birth at a private clinic for the first time. This would be their fourth child, a baby boy.  

However, when their son César was born, something was terribly wrong. The doctor told Alex that his son was born with deformities, a cleft lip and cleft palate — and his advice was simply to try to avoid letting people see the baby. It would be traumatic for everybody.


Alex Guerrero holds a baby photo of his son César

"At that time, I felt my world was falling apart,” said Alex. “So many questions raised inside me: Is this a punishment from God? Is it my wife’s fault? Do I suffer from some illness? Is he going to die? How do we feed him? Where do we go for help?” 

So many questions raised inside me ... Is he going to die? How do we feed him? Where do we go for help?
- Alex Guerrero, Patient Advocate

Nobody had answers and nobody had any help to offer — not the doctors at the private clinic or at the regional hospital in the department of Olancho in Honduras, where they live. The doctors only told them the problem could be solved by surgery, but had no information on where to go, and they didn’t know how to help them feed their son.

The critical situation soon became dire. “He got very low in his glucose levels because we could not feed him — to such a degree that he almost went into a vegetative state. He lost his mobility. And yet no one could tell us what to do,” said Alex, his eyes tearing up from the memory. For almost eight months, Alex and Adilia desperately searched for someone who could help them. They went to private clinics and government hospitals. They drove to all the big cities. One clinic asked for 280,000 lempiras ($14,000) for the first cleft lip and cleft palate surgeries — money they didn’t have.

“We thought about selling our house, selling the car. It was all we had, it was my family inheritance … it hurt so much to have to lose it all. And it hurt to see my son dying. I felt I was at a dead end.“

We thought about selling our house, selling the car. … it hurt so much to have to lose it all. And it hurt to see my son dying. I felt I was at a dead end.
- Alex Guerrero, Patient Advocate

Then, one of the doctors Alex met during the family’s search mentioned Operation Smile, but told him they might be charged for the surgeries. Other doctors at private clinics warned Alex that even if surgeries were offered for free, Operation Smile would charge them for blood, supplies and medicines — and implied it  would cost them a fortune to go there.

But Alex and his wife decided they had no choice but to try Operation Smile as a last resort to save their son’s life. On the way there, even a taxi driver warned them about Operation Smile, saying they stole children’s organs and let medical students practice surgery on patients. “We came with a lot of fear because everyone spoke very badly of the foundation. They gave us very, very bad information, completely negative. Even so, we went there as a last resort. I talked to my wife and told her that we were going to make this last attempt, and we were going to help our child in any way we could. If God decided for him to die — we would accept it,” said Alex.

“As soon as I went through the gates to the Operation Smile care center in Tegucigalpa I felt a very different feeling. The staff were kind and treated us with respect. It was like seeing the light at the end of a long tunnel. And I realized that all the bad things I had heard about Operation Smile were 100 percent lies.” 

As soon as I went through the gates to the Operation Smile care center in Tegucigalpa I felt a very different feeling. The staff were kind and treated us with respect. It was like seeing the light at the end of a long tunnel.
- Alex Guerrero, Patient Advocate

Alex’s son received surgery a few weeks later — it didn’t cost them a single lempira. At that moment, Alex made a commitment: “I made a promise to God, to Operation Smile and to my son that for as long as I live, there will not be one single person in the whole department of Olancho, living with an untreated cleft lip or cleft palate. I don’t want anybody to go through what we have been through."

I made a promise to God, to Operation Smile and to my son that for as long as I live, there will not be one single person in the whole department of Olancho, living with an untreated cleft lip or cleft palate.
- Alex Guerrero, Patient Advocate

Three years have passed, and Alex and his family spend all their spare time helping other parents and children receive the care they desperately need, primarily by sharing information about how to receive help, but also by helping them with logistics, food, lodging and transportation to the hospital. Everyone he meets and/or helps calls him Don Alex (the use of the honorific Don conveys respect for that person).  


Alex brings his son César to meet with the family of a child in need of cleft care

Don Alex now works as the assistant to the Health Minister of the region, and has now visited all the 230 health clinics there, providing them with information about Operation Smile. He has given his phone number to the regional hospital so they can call him anytime, as soon as they see a child born with a cleft condition. He makes radio announcements and makes television appearances to reach every corner of Olancho — an area of Honduras that is larger than the neighboring country of El Salvador, and home to more than 700,000 people. Don Alex often visits the families at home, bringing his son to show  them there is indeed hope, there are people out there wanting to help — and they do it for free. Together with the rest of his family he also runs an event-business during weekends, renting out tables, chairs, table cloths and other things for parties — donating part of the profit to Operation Smile.

“Before Don Alex started his volunteer work we lost these cleft lip and cleft palate patients. We don’t have any plastic surgeons here. They never got the medical care they needed, they lost weight, they were malnourished and many died," said Dr. Ramón Irías, pediatrician at the regional Hospital San Francisco in Juticalpa, Don Alex’s hometown. 

Before Don Alex started his volunteer work we lost these cleft lip and cleft palate patients ... They never got the medical care they needed, they lost weight, they were malnourished and many died.
- Dr. Ramón Irías, pediatrician

“We never used to keep a record of these patients. Now we have started doing that, and I believe that we have identified 71 patients and referred them to Don Alex — we keep counting every day!”

The overwhelming majority of the people Don Alex helps live in extreme poverty. He explained that most of them don’t have enough food to eat more than one meal a day. They live day by day and only earn, at the most, $3 to $4 on the days they can find a temporary job. Most families have many children to feed. They do not even have the money to pay for the bus to the closest health clinic, let alone a bus ride to the closest hospital in a distant city. Many of them can’t leave their children at home or afford the time away from work — if they have a job.

Juan is one of these people. His son José was born with a cleft lip. Juan’s wife abandoned the child when she saw him, leaving Juan to care for his son alone. Because his wife will no longer let them live at their house, he and his son live in a grain storage container on her family’s property. He works hard harvesting crops, and receives no more than $4 to $5 per day. When these months end, he is mostly out of work for the rest of the year.


Juan and his son José at the Operation Smile medical mission in Tegucigalpa, Honduras

“It was the pediatrician at the hospital who called me to tell us about the child. I drove there with my wife and César in the middle of the night to see them. The mother thought the son had a disease and didn’t want to keep him. We managed to convince the father to stay in the hospital with his son, and later we took him to Operation Smile’s center in Tegucigalpa. We have become close friends, and we speak on the telephone almost every day,” said Don Alex.

Don Alex and his family helped Juan and his son with transportation, food and accommodations. They take care of him, as they do with all the patients and parents they’ve found.


Alex with some of the patients he has accompanied to the Tegucigalpa medical mission

On the first day of Operation Smile’s international medical mission in Tegucigalpa’s Hospital San Felipe — only steps away from Operation Smile’s care center — Don Alex brought Juan and little 2-year-old José, along with 18 other parents and patients from Olancho. This is the sixth visit for Juan and his son. During previous visits, José had been too sick or malnourished, making it too dangerous to anaesthetize him.

It was the early on the morning of medical evaluations, and the line of patients and parents was growing longer. More than 300 patients arrived seeking care for their cleft conditions.


Patients and their families wait to register at the Tegucigalpa medical mission

“What we are doing here in Honduras is really exciting. We are trying to identify the backlog of clefts and meet the surgical needs for all those patients. So we spent pretty much the whole last year doing a national registration campaign, working together with the electric meter readers in Honduras. They went from door to door to read the meters and at the same time they asked if there was anybody in the household with a cleft,” said Jordi Baron, Program Officer at Operation Smile. 

What we are doing here in Honduras is really exciting. We are trying to identify the backlog of clefts and meet the surgical needs for all those patients.
- Jordi Baron, Operation Smile Program Officer

Five hundred workers from the company Ingenería Gerencial covered 32 cities in all of Honduras. The result: 600 new patients who had never had prior treatment from Operation Smile. However, even though Operation Smile now has the phone numbers of these patients, many of them have been impossible to reach and thus, impossible to treat.  

“Our biggest challenge has always been to find patients, to spread the word about Operation Smile and what we do. Many of our patients are also afraid that they will not survive the surgery, so we have to convince them and teach them about our safety measures,” said Ana Kafie, chairman of the board at Operation Smile Honduras. “We also need to make sure that they return for the comprehensive care that we offer here at our center in Tegucigalpa, with psychology, speech therapy, dentistry and so on.”


Speech Pathologist Gloria Vilches speaks with families about the importance of comprehensive cleft care

“There are many reasons why they [people who need surgery] don’t come to the center — one of the biggest barriers is the financial one: the costs for transportation, the salary they stop receiving from the moment they leave … and they need to find someone to take care of the other children staying at home. Other barriers could be that the roads are not always in good shape, especially during the rainy season. Many patients come from rural areas and they need up to two or three days to come to Tegucigalpa,” explained Yanuario García, project manager of the Acompañando Sonrisas pilot program, which is a solution to the patient recruiting problem they are facing. The program is inspired by the work Don Alex is doing in Honduras.

There are many reasons why they [people who need surgery] don’t come to the center — one of the biggest barriers is the financial one: the costs for transportation, the salary they stop receiving from the moment they leave … and they need to find someone to take care of the other children staying at home.
- Yanuario Garcia, Acompañando Sonrisas Project Manager

Seven parents of former Operation Smile patients were selected to participate in a series of training sessions to become the first patient advocates for the Acompañando Sonrisas program; they received training during the international medical mission in Tegucigalpa. Don Alex also took part in the training and served as an inspiration to the others in this group. The Patient Advocates come from different parts of the country and the expectations for what they will be able to achieve are high: “They will work as a link between the center in Tegucigalpa and their communities. They will be in charge of sharing information, facilitating transportation and giving instructions for the follow up,” said García. “We don’t want the patients to just have the surgery; we want them to have the whole treatment, to come for check-ups, to come for speech therapy — to receive all the benefits Operation Smile can offer.”


Alex and other parents of patients take part in a Patient Advocate training session

“There are seven of us so far. We are parents who have lived through this experience. We can do this with a little more love, a little more dedication — because we don’t want anyone else to go through what we have gone through. That is why we are so committed and we hope to bring many, many patients to the center,” said Don Alex after his first training session with the group.

We are parents who have lived through this experience. We can do this with a little more love, a little more dedication — because we don’t want anyone else to go through what we have gone through.
- Alex Guerrero, Patient Advocate

José finally received surgery after five attempts. His father, Juan, returned home and looks forward to a slightly easier life. The first surgery is just a start. Don Alex will continue reaching out to him to ensure he returns for his son’s follow-up appointments and treatments at the center. “If I had a crystal ball to look into the future, I see zero people suffering from cleft lip or cleft palate in the whole country,” he said. “That is our mission, and I am very confident we are all committed to believe in fulfilling it.” 


Alex, his wife Adilia, and their son César in front of the Operation Smile care center