Donor Supporters

In return for your support, we are commitmented to you.

Our Donor First Commitment

We are committed to serving you, our donors, volunteers and advocates with the same exceptional care that Operation Smile provides to children and their families around the world.

We do not sell your information

Since 1982, donors and volunteers have trusted Operation Smile with their personal information. We do not sell, rent or share our list of donors and volunteers. Operation Smile is committed to protecting your information. This assurance is the foundation of our Donor First Commitment to you.

We adhere to the AFP Donor Bill of Rights

Operation Smile operates in a manner consistent with the Association of Fundraising Professionals’ (AFP’s) Donor Bill of Rights and the AFP Code of Ethical Principles and Standards of Professional Practice.

AFP Donor Bill of Rights

AFP Code of Ethical Principles and Standards of Professional

We believe in consumer choice

As a non-profit member of the Direct Marketing Association (DMA), Operation Smile follows the DMA Guidelines for Ethical Business Practice and Commitment to Consumer Choice. You can have confidence knowing that we have taken the important steps necessary to safeguard your privacy and mailing preferences.

Updating your information

We appreciate your donations to our important mission. If you would like to correct or update your personal information, change the frequency of requests we send you, or if you would like to stop receiving requests from us, please contact our Donor Relations Team at 757-321-7645, Monday-Friday, 8:30-5:30 p.m. EST, send an e-mail to drelations@operationsmile.org or alert us via postal mail at our headquarters.

Operation Smile
6435 Tidewater Drive
Norfolk, VA 23509 USA
Tel: (757) 321-7645