In return for your support, we are committed to you.
Our Donor First Commitment
We are committed to serving you, our donors, volunteers and advocates with the same exceptional care that Operation Smile provides to children and their families around the world.
We do not sell your information
Since 1982, donors and volunteers have trusted Operation Smile with their personal information. We do not sell or rent our list of donors and volunteers. From time to time, we may exchange our list with select nonprofit groups. Operation Smile is committed to properly managing the care of your information. This assurance is the foundation of our Donor First Commitment to you.
We adhere to the AFP Donor Bill of Rights
Operation Smile operates in a manner consistent with the Association of Fundraising Professionals’ (AFP’s) Donor Bill of Rights and the AFP Code of Ethical Principles and Standards of Professional Practice.
AFP Donor Bill of Rights
AFP Code of Ethical Principles and Standards of Professional
We believe in consumer choice
As a non-profit member of the Direct Marketing Association (DMA), Operation Smile follows the DMA Guidelines for Ethical Business Practice and Commitment to Consumer Choice. You can have confidence knowing that we have taken the important steps necessary to safeguard your privacy and mailing preferences.
Updating your information
We appreciate your donations to our important mission. We strive for accurate, respectful and relevant communications with our donors. We occasionally exchange donor lists with select nonprofit groups. If you would like to correct or update your personal information, modify your mailing preferences, or if you do not wish to participate in our list exchange activities, please contact our Donor Relations Team at 888-677-6453, Monday - Saturday 8:30 a.m. - 11:00 p.m. EST, Sunday 8:30 a.m. - 5:00 p.m. EST, please contact us or alert us via postal mail at our headquarters.
Operation Smile
6435 Tidewater Drive
Norfolk, VA 23509 USA
Tel: 888-677-6453